After-sales service of machine tools
One of the distinguishing features of the Odli Machine-Making Co. with other competitors is the after-sales service of the company, which has been able to attract the satisfaction of its customers with fast and convenient service.
The process of requesting after sales service force is as follows. The customer is contacted by the unit of this unit and announces the problem of the device and provides the request for the power or parts needed for them. Then, with regard to the warranty period of the machine, the expert force and the customer’s component will eventually be dispatched to the desired location for 24 hours and the machine will be repaired.
“Providing after-sales services even during the holiday (7 days a week)”
The machine-building service unit is divided into three distinct sections:
• Installation Services: To force the installation of a packaging machine
• After-sales service: For solving the technical problem of the packaging machine
• Supplies and spare parts services: To request a power or piece of damage to repair the packaging machine
“Our goal is to meet your satisfaction with the customer.”